When a customer sends you a message from your contact us page, the admin will receive an email that has the customer’s name, their email address and their message. I have found at times that it is easier to respond to the customer by phone instead of responding to the email because of the length of the email or simply because it is easier to explain something verbally than it is to write it in an email.

This is where adding the phone number to your zen cart contact us page comes in real handy. The phone number would also be a part of the email the admin receives, so it is right in front of them so they can just pick up the phone and call!

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